Business Support Analyst is responsible for the delivery and support of IT solutions and services used by or provided by Crédit Agricole CIB, London Branch (CA-CIB London) in the following business areas:

· Financing & Trade operations/transaction Banking Operations

· Cross-functional business areas in CA-CIB London, including Finance, Risk and Permanent Controls, Compliance and Financial Security, Information Systems Security and Integrity, Human Resources, Legal, Property and Corporate Services and Structured Finance Agency and Middle Office.

· Manage the Technical knowledge Database and Standard operational procedures (SOP) for applications in the CSIT Business Support portfolio.

· Leads or contributes to projects for the delivery of IT solutions functions or business areas mentioned above, where required.

· Deputise for the Head of CSIT Business Support when required.

Key responsibilities  are  as follows : 

Support and delivery of IT solutions and services
· Provide L1/L2 support for packaged applications & SaaS solutions in CSIT portfolio and escalate to vendors to provide the L3 support if necessary.
· Co-ordinate remediation of issues for calls escalated to L3 based on Vendor support advice.
· Co-ordinate upgrades (infrastructure & software) to maintain packaged applications at current supported level as provided by the vendor.
· Engage with Information Systems Security (ISS) to remediate security vulnerabilities and obsolescence.
· Develop & maintain Dos/Python/PowerShell scripts for data transfers & interfaces between various applications.
· Develops and maintains good relations with clients; manages service quality and on-going client relationships with the corresponding business area(s).
· Liaise and manage the support/enhancement requests for bespoke (internally developed) London Local Applications.
· Provides Application technical support – corrective, proactive and evolutionary – for operational users; ensures that problems and incidents are dealt with timely and effectively, where required, in coordination with the respective application/infrastructure team in Paris, Singapore and other locations.
·  Troubleshooting incidents and raising/channelling service and change requests through appropriate channels.
· Perform daily Application/process checks and co-ordinate remediation of any issues as part of the Standard Operating procedures.

Project management
· Participates in projects as project team member or IT project manager, where required, in accordance with the Bank’s process and procedures. As project manager, ensures successful delivery of project goals, specifically timeliness of completion, and adherence to scope, budget and quality.
· Participates or leads in project meetings; facilitates cross-functional group discussions and decision making.
·Uses knowledge of business products and processes; recommends improvements in workflow and working practices.

Our commitment to you!

Make an impact that matters

Your work contributes to a social responsibility and sustainable future.  As a founding signatory of the Equator Principles and a global leader in sustainable finance, we finance projects that benefit both people and the planet. You can extend your impact through our Charities Committee, which provides annual paid volunteering leave to support causes you care about.

Grow without limits

Access development opportunities across the Crédit Agricole Group; whether deepening expertise, exploring new skills or taking on roles across borders. Our structured mentoring programme connects you with experienced colleagues, while cross-functional projects and learning initiatives help you build the capabilities that matter most to you.

Thrive in a culture built on trust

Be part of a collaborative environment built on trust, autonomy, and empowerment. Diversity is celebrated through our SPRING Diversity network, and our Sports and Social Club fosters genuine connections beyond the workplace. Crédit Agricole CIB is not just a place to work, it is a place where you can make a positive impact.

Shape the future of banking

From digital transformation to innovative solutions, you are fully supported to challenge conventions and turn ideas into reality.

Join us

Our hiring process is open to all. Should you require any accommodations, please let us know.

Essential 

Higher Education (Degree or equivalent) or equivalent relevant experience

CompTIA A+ certification or equivalent.

Desirable

Project/Process management & or IT service management

certifications/qualifications

Essential

Demonstrable successful experience in similar environment and position; proactive approach is required in this role along with the ability to work with a minimum amount of supervision.

Desirable

Leadership of a small to medium support team comprising Analysts – both functional & technical.

Essential

Technical skills including Windows server, MS SQL server, Oracle Database, Unix, PowerShell, Python, Public Key Infrastructure (PKI)

Cloud concepts & technologies

Use of AI in Application Support

Desirable

SAP BI4 Reporting/MS Power BI

Project management skills

Knowledge of banking operations (financing and capital markets), middle office and back office processing, finance, compliance and risk