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RPA Business Analyst

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

RPA Business Analyst

Contract type

Fixed-Term Contract

Term (in months)


Expected start date


Management position


Job summary

Summary of the position:

The Senior Business Analyst is in charge of performing business analysis for GRM SGP in the context of the RPA implementation project on KYC processes.

Main responsibilities:

Business Analysis

· Redaction of Business Specifications for KYC processes automation, including requirements for other impacted applications

· Animation & Participation to workshops with KYC SME business operators to identify requirements and draw processes

· Analysis and identification of suitable solution using RPA / RPA+ technologies

· Definition of As-is and To-be processes (Process Mapping under Visio)

· Functional support to development team during design, build and test phases

· Preparation, Execution and follow-up of User Acceptance Test phases (test cases)

· Support to development team for preparation of production releases

· Communication and coordination of business operators actions related to the project

· Functional monitoring of production post go-live and calculation of savings

· Build a backlog of use cases for future review and implementation

· Contribution from time to time to non-RPA related tasks when required by the team (5 – 10% scope)


Change Management

· Redaction / support of redaction / update of procedures and tutorials

· Functional support to business teams in preparation of robot deployment

· Guidance during trainings of users before rolling out new automated processes

· Proactive engagements with users to identify new challenges / opportunities via effective change management methods and tools


Legal and Regulatory Responsibilities:

· Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

· Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.



Minimum 6 years of relevant Business Analysis experience
Excellent Business Analysis skills: gather and elicit business needs, functional specifications, process mapping, data mapping, UAT conception/execution
Knowledge of Robotics Process Automation (RPA)
Knowledge of AML/KYC business / processes
Knowledge of Corporate/Investment Banking Middle-Office and Back-Office processes
Excellent analytical and synthesis skill
Self-motivated and excellent team player
Excellent written/verbal communication skills with all stakeholders (business, IT, management)
Rigorous in his/her work
MS Office, MS Visio, JIRA

Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor in IT/ Computer Science 

Level of minimal experience

6-10 years