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SQL Oracle DBA Service Manager( Ref44200)

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2021). Nearly 8,600 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

SQL Oracle DBA Service Manager( Ref44200)

Contract type

Permanent Contract

Management position


Job summary

Duties & Responsibilities:


  • Ensures the IT Production activities in his/her perimeter are rightly performed by his/her team complying with defined norms, standards, processes and procedures.
  • Remains up to date on key technology, business and industry trends.
  • Is responsible to meet defined KPIs for Request, Incident, Change, Problem and Knowledge Management.
  • Assigns technical tasks and manages delegation for technical issues.
  • Animates the team to encourage collaboration and sharing of best practices.
  • Supports new technologies and leverages them to provide consistency of service across streams.
  • Manages service improvements for all Oracle, Sybase SQL services supported throughout the organization.
  • Documents, reviews, maintains and shares relevant technical information to the team.
  • Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA.
  • Implements and develops improvements based on LEAN-CA-CIB best practices.
    Focuses on automation and optimum use of the team to improve efficiency.
  • Drives and delivers root cause for any high severity issue.
  • Reviews technology changes to identify potential risks.
  • Is responsible for problem management and resolution. As an experienced manager in Sybase, Oracle, and SQL Services.
  • Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise.
    Is aware of the global IT structure so that he/she anticipates interrelationships within the organization.
  • Engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects.
  • Facilitates transformation projects and suggest future directions for new areas of improvement and change.
  • Guarantees the production readiness and license to operate of new projects and solutions.
    Is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role.
  • Actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations.
  • Actively assists in identifying the most technical skilled candidates for open roles.
  • Technically coach and develop partner resources to improve quality and productivity.
  • Defines the technical skillset required to support CA-CIB technologies.
  • As the escalation point of contact for Clients.
  • Manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor and above in relevant discipline 

Level of minimal experience

6-10 years


  • Subject matter expertise in architecture, database design and/or engineering.
  • Strong Oracle 12c, 11g and Exadata DBA experience including Database capacity planning and performance tuning.
  • Database administration principles and practices.
  • At least 3 years of management/supervisory experience in a large enterprise environment.
  • Must have prior experience as an Oracle, SQL, Sybase, PostgreSQL and DBA in a large multi-database environment.
  • Experience with RMAN, Data Guard, Goldengate, OEM, ASH/AWR analysis, RAC, multitenancy
  • Hands on experience in SQL version 2014, 2016, 2017, 2019 and High availability concepts.
    Technical expert in Sybase, PostgreSQL, SQL BI platforms
  • Oversees database and team disaster recovery and business continuity planning.
  • Assists in troubleshooting efforts and coaches team members on troubleshooting strategies.
  • Pushes innovative approaches to solving problems.
  • Ensures that best practices are followed in all areas including RMAN backup/restore, EXPDP/IMPDP, tablespace management, Data Guard, Pluggable Database management.