Moteur de recherche d'offres d'emploi Crédit Agricole CIB

Service Manager, Data Security Services (Ref 43326)

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2021). Nearly 8,600 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

Service Manager, Data Security Services (Ref 43326)

Contract type

Permanent Contract

Management position


Job summary

Service Manager, Data Security Services

The Service Manager for Data Security Services manages the RUN team and the related activities to data and endpoint security. He/She is the main point of contact for the service provider and the internal clients in the bank. He/She manages the budget for the scope. He/She is also responsible for the transition of the new services from other regions to Singapore and manages the project/transition. The role is a techno-managerialrole and will have to be involved in DLP policy/rule modifications as well. He/She works with continuous improvement principles. He/She is equivalent to the Subject Matter Expert on the technologies within data and endpoint security.

As the manager of his/her team, he/she:

  • sets and reviews the work organization according to activity’s requirements and people’s needs and validates the schedules,
  • animates the team to encourage collaboration and sharing of practices,
  • has a role in supporting people development,
    participates to recruitment process for the team,
  • Vendor relation management
  • Meets stakeholders on a regular basis to discuss improvement plans, action plans, evolving threats and changing risks, and provide feedback on policies, standards, procedures, guidelines. ISS leads security for GIT and is the main entry point for internal clients outside of GIT (Business Lines, BCP, LGL, and Compliance for security topics).
  • The service includes, but is not limited to, incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management, but also global projects like End of Life, New Builds, migrations and upgrades etc., participation in global Infra events (like Power down and DR Tests)
  • ensures activity is performed in compliance with norms, standards, processes and procedures,
    gathering required evidence using multiple forensic tools to investigate any data leak incident, conducting interrogation if required, case closure and reporting,
    Reporting and auditing
  • monitors operational KPI and ensure tickets are closed within SLA,
    ensures documentation is up to date and relevant for use,
  • implements cross-functions activities including continuous improvement initiatives,
  • estimates the yearly budget, sets monthly forecasts and follows up BAU/Project monthly balance.
  • supports his/her team or experts’ diagnosis when technical issues raise in his/her scope of expertise,
    is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
    manage L0/L1/L2/L3 activities which involve direct relationships with end users and L3 activities (architecture, design, project management, etc.)
    provide oversight to all Data Security activities to ensure adequate performance, efficiency, and availability

Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor in Information System/ Computer Science 

Level of minimal experience

11 years and more


Qualifications Requirements

  • Minimum 12 years of IT Security experience and with 3-4 years of team management experience.
  • Must be a bachelors/masters/engineering graduate or equivalent technical degree in Information Technology or Computer Science;
  • Must have knowledge of different domains of IT Security;
  • Must have managed a team size of 8 or more Security Specialists in an enterprise level environment;
  • Must have prior hands-on experience in managing the IT Security Solutions;
  • Must have experience in working in Production setup in Run (Operations) mode;
  • Must have working experience in managing the endpoint and data security solutions for a Large enterprise level environment, working experience in financial organization is preferred;
  • Ability to apply risk based approach while working on assigned responsibilities;
  • Experience in defining, implementing, and enforcing enterprise-level IT security policies for endpoint and data security solutions;
  • Excellent in analytical, communication and documentation skills;
  • Ability to organize work and be able to priories work as per the needs of Production Operation’s needs;
  • Must have strong understanding of ITIL processesand comfortable working in process oriented environment;
  • Ability to work independently and as well as a part of team and is able to work under minimal supervision;
  • Should have time management skills and able to manage work in fast moving environment;
  • Excellent written and oral English language skills;