Credit Agricole Corporate & Investment Bank (“Credit Agricole CIB”) Graduate Technology Associate Programme is an exciting career gateway into the financial services sector. We are seeking highly motivated graduates and aspiring tech-innovators to offer an accelerated induction experience and fast-tracked career in the banking industry. 

Capital Markets IT Department (CMI)

The team is responsible for the development and maintenance of Capital Market applications used by worldwide users. "Run the bank" is the first mission of our CMI team.

Our agile IT professionals work tirelessly to ensure that daily business operations are timely executed and key activities are delivered within quality standards. We use ITIL & Lean methodologies customized to the Bank’s specificities to ensure consistent continuous improvement & accurate data flow across our systems.

The team is connected by intertwining cultures of diverse backgrounds, boasting a team of Finance & Tech change-makers-consisting of tech leads, project managers, business users, infrastructure engineer & system managers from all walks of life.

What We Offer

Our Graduate Program is a highly intensive 2-year program focused on:

· Building firm foundations within both Functional & Technical domains through a customized training program that covers concepts & best practices in Capital Market & Risk management

· Provide you a head start to accelerate your entry and progress into the investment banking career with challenging responsibilities & rewarding career head start early on

Main Responsibilities

As a Support Analyst within the team, you will be put in-charge of handling IT support activities, while ensuring the good execution of business processes.

Having to work with business users, software engineers & fellow counterparts in Paris, it is vital to uphold clear and effective communication to ensure accurate delivery of product solutions to business’ needs.

You will provide insights and recommendations based on your understanding of support knowledge in applications dealing with domains such as regulatory reporting like MIFID, SFTR,EMIR etc.

Scope of Work

· Understand the business environment of transaction reporting for pre & post trade & their related user business processes.

· Understand the key concepts and methods of support functions within Credit Agricole CIB.

· Control & maintain healthy environment for the applications within scope.

· Provide Support Level 1 & Level 2 support with adequate quality of service.

· Propose Continuous Improvements to better ensure Business Users operational efficiency

· Be in the forefront of communications with business users & any stakeholder involved.

Business User Support

· Interpret user requests & incidents,

· Identify solutions & potential unwanted effects.

· Use experience to resolve user requests & incidents.

· Tracks all incidents & problems encountered.

Change Support

Incident and Problem Management

Stakeholder Management

• A Bachelor’s or Postgraduate degree from a recognized university.

• Prior experience in Support Analyst role, working in an “Agile Delivery Environment”, awareness of software development procedures and/or knowledge of Support Methodologies,XML, DB, SQL queries and stored procedures query would be strong advantage.

·         Exceptional analytical abilities, critical thinking and problem–solving aptitude, intellectual curiosity and interest in finding new ways to do things

·         Ability and willingness to learn and adopt new technologies,

·         Tenacious in sourcing information, attention to details, skills in confidentiality, discretion and judgement are vital.

·         A global mindset combined with strong written and verbal communication skills, and a drive for customer focus,

·         Self-starter with outstanding qualities such as leadership, resilience, adaptability, integrity, strong organizational skills and the ability to work well with a diverse group of people, as shown in your participation in varsity, extracurricular, social activities.

·         Prior experience in Support Analyst role, working in an “Agile Delivery Environment”, awareness of software development procedures and/or knowledge of Support Methodologies,XML, DB, SQL queries and stored procedures query would be strong advantage.