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Moteur de recherche d'offres d'emploi Crédit Agricole CIB

Client Services Team Manager

Vacancy details

General information


Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2019). Nearly 8,400 employees across Europe, the Americas, Asia-Pacific, the Middle East and North Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Publication date


Job description

Business type

Types of Jobs - Corporate & Investment Banking

Complementary business types

Types of Jobs - Operations

Contract type

Permanent Contract

Expected start date


Management position


Job summary

Key Responsibilities

Within Americas Agency & Middle Office and Client Services, as a Team Manager, your role will be to set up the team and define the modus operandi, to ensure the optimal functioning of the KYC Corporate activity (i.e. onboarding and periodic review) interacting on a daily basis with Americas business lines such as Coverage, Debt Optimization and Distribution (DOD), International Trade and Transaction Banking (ITB) and Structured Finance (SFI) and to lead and supervise the team as well as to contribute to the development of the service.


Reporting Line: SFI – Head of Americas Agency and Middle Office and Client Services



More specifically, your main missions will be the following:



Activity management


Know and implement the priorities defined by the Global Coverage Organization (GCO) and other stakeholders.


Define operational priorities, set objectives and deadlines for the team and organize the work accordingly


Assist Worldwide Relationship Managers (WRM’s) in their mission of creation, modification and periodic review of the KYCs under their responsibility

Ensure, by delegation from the WRMs, the collection of the necessary information from clients, and ensure the completeness (in terms of content and form) of the KYC Corporate files in liaison with the Global Referential Management (GRM) teams

Ensure the proper completion of tasks (quality and deadline) and the achievement of objectives via KPIs

Support the WRMs in executing remediation of third party compliance data


Provide support and technical expertise to the team


Ensure the continuity of services by anticipating the necessary resources


Ensure the adequacy between the volume of tasks to be accomplished and the resources allocated


Reporting to his hierarchy, reporting alerts / blocking points


Communicate on changes in processes / procedures and ensure proper application


Be the escalation point with clients and globally monitor client relations


Act as a key stakeholder in the KYC data governance


Team Management


Participate in the selection process of new recruits in charge of assisting the WRMs

Establish positive and constructive relationships with team members and other departments


Encourage team spirit, motivate employees and support them in the event of difficulty


Train employees and develop their skills


Define the objectives of each employee and evaluate their results


Involve the team in reflections and decisions

Provide reporting to Client Services Head Office in Paris

Participate to Client Services monthly meetings with Paris, Hong-Kong, Tokyo and London


Position localisation

Geographical area

America, United States Of America



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Level of minimal experience

11 years and more

Required skills

Required skills
Management skills
Expertise with the KYC regulatory, compliance and legal requirements
General financial knowledge (industry and products) and knowledge of Money Laundering Regulation and JMLSG Guidance
Excellent analytical skills
Ability to work under pressure and to demanding time schedules
Good interpersonal skills
Ability to communicate clearly and easily, including in writing
Rigorous / attention to detail
Quality oriented

Technical skills required

Technical skills required
Proficient in Excel, Power Point and Access