The Data Management Unit (DMU) is a team under the Global Referential Management (GRM) department which reports directly to the Head of GRM. The DMU plays a vital role in Know Your Client (KYC) operations. The team ensures accurate client data management across multiple systems, maintains regulatory compliance documentation, and supports seamless client onboarding and maintenance processes.

This is a hybrid operational and leadership role. The successful candidate will lead a small team while maintaining hands-on involvement in operational tasks based on volume demands. The role requires balancing team management responsibilities with direct execution of critical data management activities.

Key Responsibilities:

Team Lead Responsibilities

• Lead, mentor, and develop team members to ensure high performance and professional growth
• Allocate work assignments and manage team capacity based on volume fluctuations
• Monitor team performance metrics and quality standards; implement corrective actions as needed
• Conduct regular 1-on-1s, performance reviews, and provide ongoing feedback
• Identify process improvement opportunities and drive operational efficiency initiatives
• Serve as escalation point for complex issues and cross-functional coordination
• Collaborate with the Head of GRM on resource planning, training needs, and strategic initiatives
• Ensure team compliance with all mandatory training and regulatory requirements

Operational Responsibilities

• Finalize the set-up of new counterparts in the KYC system and bring the data into the local counterpart database application
• Set up and maintain counterparts in trading systems (back office and front office applications) as needed
• Review daily reconciliations aimed at detecting inconsistencies of client data/status between local application systems
• Onboard newly created clients to electronic platforms for confirmations and statements; maintain client user access
• Address changes to mailing addresses through research and coordination with KYC team, often identified following processing of returned mail
• Close client files and accounts in downstream systems that are no longer needed after confirming no activity
• Prepare, reconcile, and monitor the expiration of Patriot Act certificates in conjunction with the Front Office; keep compliance contacts updated and obtain new certificates as needed

• Obtain Tax Certifications (forms W-8 and W-9); capture and validate this information in in-house applications while keeping WRMs or Sales teams advised if forms are not valid; troubleshoot application issues and act as liaison with the Tax Department
• Setup, maintain, and validate USD Fed Wire transfer templates on the bank payment system to allocate Fed Fund wire transfers for business lines within the firm
  Ensure proper procurement, maintenance, and updates of documentation in the bank's systems for reference and verification
• Ensure proper procurement, maintenance, and updates of documentation in the bank's systems for reference and verification
• Maintain appropriate knowledge to remain fully qualified; complete all mandatory training as required

• University degree required

• 3-5 years of experience in a Financial Institution in Back Office Security Settlement or related operations
• Minimum 1 year of Team Lead experience (formal or informal leadership roles)

• Strong proficiency in MS Office, especially Excel
• Experience with KYC systems, trading platforms, and payment systems (preferred)
• Understanding of tax certifications (W-8, W-9) is a plus
• Attention to detail: Critical for data accuracy and regulatory compliance
• Leadership and people development: Ability to motivate, coach, and manage team performance
• Problem-solving skills: Analytical thinking and ability to resolve complex issues
• Communication: Effective written and verbal communication across all levels
• Prioritization and time management: Ability to balance leadership duties with operational execution
• Adaptability: Comfortable working in a dynamic environment with changing priorities
• Accountability: Self-starter who takes ownership of outcomes
• Verbal and written communication skills in English and French required (You will need to service Anglophone clients and work with Anglophone colleagues)