General information
Entity
About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)
Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.
We support major companies and financial institutions in their development and the financing of their projects.
As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.
Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.
We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.
Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.
By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.
All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.
Ready to take part in our mission ?
*By balance sheet size - The Banker, Juillet 2025
Reference
2025-107158
Update date
12/02/2026
Job description
Business type
Types of Jobs - Operations
Job title
Head of Capital Market Backoffice - CASPL
Contract type
Permanent Contract
Management position
No
Job summary
- Manage Back Office teams to ensure that the daily capital markets transactions are processed and settled and delivered smoothly and efficiently.
- Pay attention to potential operational risk and work on the preventive measures.
- Introduce new measures to automate work processes and in response to market changes.
- Work towards a zero operational error environment.
- Engages in direct customer contact to ensure quality and timely services in transactions processing and inquiries are provided.
- Recommend on resource allocation to achieve operation efficiency, participate to recruitment and all Human Capital actions for CMB.
- Ensure the management of the teams (animation, recruitment, trends, definitions of goals, appraisal, training. Ensure strong team cohesion and implement Human Capital actions for your perimeter.
- Maintain high level of co-ordination between regional back offices.
- Participate to global, regional and local projects such as new information systems, new activities development, innovative solutions etc…
- Ensure the change management related to various transversal projects and actions plans defined
- Propose actions or processes reviews to improve efficiency and security of trades processing
- Improve the Permanent Control supervision on the perimeter.
- Develop an effective reporting to the Head of Capital Market Operations and the global head of Back-Offices.
- Communication
Key Internal Contacts
Back-Office, Front-office, Middle-office, Legal, Compliance, IT, Accounting
Key External Contacts
Clients, Brokers and counterparties for confirmation and settlement issues
Supplementary Information
Internal
Outlook, MS Office, Intranet, Calypso CIBOS, GPSTERM, Summit, Kondor, ISIS, Omega
External
Swift Alliance, City Net, FXALL, BOFA IPASS, Deutsche Autobahn, CLS GUI, FXALL, MISYS, GTSS
(Pay Plus and CLS GUI for Nightshift),
- Legal and Regulatory Responsibilities
- Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Compliance manual and the Financial Crime Policy. Complete any mandatory training in line with legal, regulatory and internal Compliance requirements.
- Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence
- Refrain from taking any steps which could lead to the removal of certification of fitness and properness to perform the role.
- Undertake all necessary steps to satisfy the annual certification process.
- Comply with all applicable conduct rules as prescribed by the relevant regulator.
Position location
Geographical area
Asia, India
City
Mumbai
Candidate criteria
Minimal education level
Postgraduate degree – MA/MSc/PhD/Doctorate or equivalent
Academic qualification / Speciality
Post Graduate or equivalent
Level of minimal experience
11 years and more
Experience
- Minimum 15 years’ experience in Capital Markets Operations, especially in Fixed Income Foreign exchange (FX), Money Market (MM), and Securities (Bonds).
- Experience in FX/MM processing, Islamic Banking products, SSI and CLS operation
- Minimum 10 years’ experience in management
- Familiar with full operation cycle
Experience in Transformation in Operations
Required skills
- Good hands-on knowledge in SWIFT and related operations
- Good understanding of the processing of Capital Markets/SSI/CLS Operations and its organization
- Excellent Risk awareness (especially operational risk)
- Proficient in Microsoft Office
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