The department is responsible for development and maintenance of Capital Market applications used by worldwide users.

“Run the bank” is the first mission of IT department. It involves many frontline IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems. They are continuously working with business users, infrastructure engineer and system managers.

The candidate will join the Montréal Capital Market Run the bank team in charge of running application for capital market from Front-Office (Murex, Apex, Orchestrade…), Back-Office (Summit, Calypso…) and Market data referential (Asset Control..), Market Risk applications (in-house application on big data technologies) and ensure to create and manage controls for the RUN Teams.

The candidate will join the Run Control Tower team a transversal and worldwide team.

Candidate is expected to be a source of proposals for improving the Run/ITSM practices of the support teams and quality management. The candidate is not expected to perform IT support activities, but he/she should have or should be able to acquire sufficient knowledge to fully understand the operational problems of IT support.

KEY RESPONSABILITIES    

This team is mainly responsible for:
·       Streamlining ITSM processes (Incident Management, Request Management, Problem Management, Change Management..) and practices across all teams

·       Drafting & Reinforcing Best Practices to teams globally

·       Creating, Analyzing & Presenting KPI’s to all management & suggest improvement points

·       Production monitoring and improvement for all Capital Markets IT support teams

·       Development and monitoring of internal team tools (specially for Reporting)

·       In charge of coordinating Major Incidents impacting several teams

·       Monitoring of business continuity plan (BCP) by:
Ø  Being the Disaster Manager for CMI (DR contact)   
Ø  Participant in disaster recovery tests (twice per year)

·       Change Management:
Ø  Lead Change management in production by organizing CAB meetings
Ø  Management of emergency changes
Ø  Reporting of Changes for all teams
Ø  Improving the processes to ensure deliveries don’t lead to incidents

·       Knowledge management by managing the repository of our Confluence-based documentation

·       Monitoring the quality of production by:
Ø  Data quality management of activities (incidents, requests, problems, changes)
Ø  Reporting on support activities
Ø  The presentation of this data at different management levels

·       Responsible for continuous improvement, he/she is responsible for:
Ø  Definition of maturity matrices on production activity
Ø  Assessment of how operational teams operate

#LI-DNI

·       ITIL Advanced Level Certification

·       Total Experience between 2 and 5 years with at least 2 years in Run Quality profile

·       Experienced in a rapid growth environment 

·       Significant theoretical and practical experience in IT support processes (ITIL).

·       Significant experience in IT support activities in the capital markets environment

·       Autonomy

·       Ability to work with many contributors

·       Strong organizational and analytical skills

·       Rigorous and methodical with a great capacity for adaptation and management of priorities

·       Being a force for proposals on current solutions / processes / organization

·      Verbal and written communication skills in English and French required (You will need to service Anglophone clients and work with Anglophone colleagues)

·       Microsoft Excel

·       Microsoft PowerPoint

·       Power B.I/ Tableau

·       Microsoft Excel (Macro)