General information
Entity
About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)
Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.
We support major companies and financial institutions in their development and the financing of their projects.
As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.
Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.
We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.
Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.
By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.
All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.
Ready to take part in our mission ?
*By balance sheet size - The Banker, Juillet 2025
Reference
2026-111044
Update date
02/04/2026
Job description
Business type
Types of Jobs - Operations
Job title
Head of Capital Market - Middle Office - CASPL
Contract type
Permanent Contract
Management position
No
Job summary
Manage Middle Office teams to ensure that the daily activities are processed, settled and delivered smoothly and efficiently on all perimeters covered.
Lead projects and conduct reviews of processes to further optimize Productivity, Quality and Security
Pay attention to potential operational risk and work on preventive measures.
Introduce new measures to automate work processes and in response to market changes using automation tools.
Work towards a zero operational error environment.
Engages in direct customer contact to ensure quality and timely services in transactions processing and inquiries are provided.
Recommend on resource allocation to achieve operation efficiency, participate to recruitment and all Human Capital actions for CMM.
Ensure the management of the teams (animation, recruitment, trends, definitions of goals, appraisal, training. Ensure strong team cohesion and implement Human Capital actions for your perimeter.
Maintain high level of co-ordination between regional middle offices.
Participate to global, regional and local projects such as new information systems, new activities development, innovative solutions etc…
Ensure the change management related to various transversal projects and actions plans defined
Propose actions or processes reviews to improve efficiency and security of trades processing
Ensure KPI/KRI are produced and duly commented to the management and partners
Develop effective reporting to the Head of Capital Market Operations and the Global head of Middle-Office.
Develop a strong functional link with all other CMO teams interacting with them to ensure a trusted and smooth relation.
Position location
Geographical area
Asia, India
City
MUMBAI
Candidate criteria
Minimal education level
Postgraduate degree – MA/MSc/PhD/Doctorate or equivalent
Academic qualification / Speciality
Post Graduate or equivalent
Level of minimal experience
11 years and more
Experience
Minimum 15-18 years’ experience in Capital Markets Operations, especially in Middle office activities, Fees & Brokerage invoice processing & Reconciliation activities
Minimum 10 years’ experience in management
Required skills
Good hands-on knowledge of Capital Markets and related operations
Good understanding of the processing of Capital Markets Operations and its organization
Experience in Transformation in Operations
Excellent Risk awareness (especially operational risk)
Proficiency in Microsoft Office & and automation tools, e.g. SQL, Alteryx, PowerBi etc.
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